The primary purpose of the Retail Operations Manager is to oversee the day-to-day operations of all Di Bruno Bros. stores. This individual will ensure compliance with Standard Operational Procedures in all areas of retail activity. He/She will train and manage retail managers and supervise/coordinate all related operational activities. He/she is responsible for ensuring that we exceed customer expectations, develop our Associates and meet both Company and departmental objectives.
ESSENTIAL JOB FUNCTIONS 1. Provide superior customer service as defined by Di Bruno Bros. within the scope of the position and Company policy 2. Manage staff in a manner consistent with Di Bruno Bros. philosophy of Servant Leadership by maximizing productivity, customer service and Associate satisfaction: a. Supervise retail managers in their daily responsibilities; effectively manage the performance and development of store management to drive and maximize sales performance b. Ensure compliance of retail managers with established department and Company policies and procedures, security, sales and record-keeping procedures and practices c. Coach and motivate retail managers to foster ongoing development and help them reach their potential d. Review retail manager training and development plans. Monitor, supervise and conduct evaluations. Participate in interviewing and hiring process. 3. Identify operational issues and develop realistic solutions to increase efficiency; make recommendations to reengineer operations and modify Standard Operating Procedures in order to increase productivity 4. Contribute proactively to the formulation and direction of retail strategy as well as implement and oversee projects 5. Work with functional departments such as Marketing, Merchandising, Marketing and Human Resources to implement retail-related projects 6. Effectively manage P & L within allocated budget in order to affect profitable performance 7. Conduct formal store inspections at a minimum of once per week and provide feedback to store and senior management 8. Communicate business objectives to store management to ensure they remain well-informed of business activity and their required contributions 9. Support management of customer service activities and staff competence to optimize and sustain sales performance and customer satisfaction 10. Ensure regulatory compliance for all retail locations 11. Ensure that mechanical systems at all retail locations are maintained and operating efficiently 12. Additional duties and projects as assigned
REQUIREMENTS Bachelor’s degree preferred and at least 7 years of multi-site retail management or combination of education and experience Ability to develop and manage a productive management team Exceptional leadership skills with the ability to drive and motivate performance through effective coaching skills Ability to travel independently between business units, meetings and event locations as necessary Ability to communicate with customers, staff and colleagues Competency in Microsoft Suite Ability to read, write and count to accurately complete all documentation Strong analytical and mathematical skills Detail-oriented and the ability to multi-task in stressful situations as well as adapt quickly to strategic change Ability to move or handle product, orders and supplies Ability to develop teams, delegate effectively and to prioritize when dealing with multiple tasks. Ability to work varied hours/days as dictated by business.
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The performance of this position will require that the individual be able to travel independently to visit clients and attend meetings. While performing the duties of this position, the individual is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The individual is required to stand for the majority of their shift and will frequently be required to walk or stoop, kneel, crouch or crawl. The individual will occasionally be required to sit and climb or balance. The individual must regularly lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The performance of this position will require that the individual be able to travel independently. The individual will come into contact with both co-workers and the public. Temperatures and conditions at sites not owned by the Company will vary.
Due to the nature of our industry, the performance of this position will require the individual to spend time in a facility in which he/she will be exposed, either directly or indirectly, to potential food allergens including (but not limited to): peanuts, gluten, corn, egg, fish, milk, shellfish, soy, tree nut and wheat.