Di Bruno Bros.

  • 2018-2226

    Title
    Catering Events Supervisor
    # of Openings
    1
    Category
    Catering
    Type
    Full-Time [35-40 hrs]
  • Overview

    The primary purpose of the Catering Event Supervisor is to oversee the successful execution of all catering events, supervise the catering event servers and bartenders, and coordinate execution with the catering event chef. Additionally, this individual will be required to drive product and people to and from events.

     

    Responsibilities

    Superior Customer Service

    • Ensure highest level of quality and presentation in products and services.
    • Facilitate communication before, during, and after to staff to ensure events uphold the Di Bruno Bros. core value of exceeding expectations.
    • Adhere to special customer requests.
    • Assist the sales team in the investigation resolution of any customer issues or complaints.
    • Communication/follow up with clients’ post-event and utilize feedback for future execution of events.

    Event Operations

    • Oversee day of execution of events including proper delivery of product, set-up and breakdown, and direct the work of all event staff
    • The ability to drive to and from events in a Company vehicle
    • Partner with venue, vendors, and sales staff to ensure event coordination and to exceed customer expectations
    • Train, coach, and manage Catering Event servers and bartenders
    • Prior to and throughout the event, inspect set-ups for cleanliness, organization, and agreement with customer and company standards; rectify any deficiencies.
    • Monitor catering event staff performance in all phases of service and job functions, ensure procedures are of a high level of customer service. Correct any issues with personnel in accordance with company policy.
    • Ensure all rentals are packed away properly and accounted for at the end of the event. Report any discrepancies to Catering Events Manager.
    • Coordinate additional assigned events, including but not limited to: tastings, rehearsal dinners, cooking demonstrations, marketing events, corporate functions, and off-premise events.

     

    Financial/Administrative

    • Ensure accuracy of invoices.
    • Bring BEO binder and all necessary information to events for proper set up and compliance with customer expectations.
    • Communicate event details to clients and internal team to ensure smooth event execution.
    • Submit end of event receipts and closeout paperwork including cost of goods, rentals and staffing.
    • Additional operational and administrative duties and projects as assigned.
    •  

     

    Qualifications

    MINIMUM REQUIREMENTS

    • 4+ years of prior Catering experience preferred; 2+ years in a leadership role required.
    • Prior experience in event coordination preferred.
    • Prior industry experience or client-centric professional services.
    • Strong ability to develop teams, delegate effectively, and to prioritize when dealing with multiple tasks.
    • Ability to foster a productive environment in a high-volume setting.
    • Ability to professionally and effectively communicate with customers, venues, vendors, staff, and colleagues.
    • Excellent organizational, planning and analytical skills and close attention to detail.
    • Ability to read, write, and count to accurately complete all documentation.
    • Detail-oriented and the ability to multi-task and keep calm under pressure and in stressful situations.
    • Ability to move or handle product, orders and supplies.
    • Ability to work varied hours/days as dictated by business.
    • Ability to travel frequently between business units, event locations and client meetings.

     

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